Last Updated: May 1, 2024

At Chalo Betho, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information as a user or a driver on our platform.

1. Information We Collect:

When you register as a user or a driver on Chalo Betho, we collect personal information such as your name, contact details, and payment information. We also gather information about your location, device, and usage patterns to enhance our services.

How We Use Your Information:

Your personal information is used to facilitate rides and transactions, improve our services, and communicate with you regarding your bookings and account. We may also use aggregated data for analytical purposes to enhance the user experience.

Information Sharing:

We do not sell your personal information to third parties. However, we may share certain information with trusted partners and service providers to operate our platform efficiently, process payments, and provide support services. Additionally, as a driver, your profile information may be visible to users when they search for rides.

By using Chalo Betho as a user or a driver, you consent to the collection and use of your information as described in this Privacy Policy. We may update this policy periodically, and any significant changes will be communicated to you. If you have any questions or concerns about your privacy or this policy, please contact us at +92 312 34567890.

2. Our Refund Policy

At Chalo Betho, we strive to provide a seamless and satisfactory ride experience for all our users. In the event that you encounter any issues with your ride or experience, we have outlined our refund policy below to address various scenarios:

Ride Cancellation by User:

• If you cancel your ride before a driver accepts your request, no charges will be incurred, and any pre-authorized payment will be voided.
• If you cancel your ride after a driver has accepted your request, cancellation fees may apply. These fees are determined based on factors such as the timing of the cancellation and your location.
• Refunds for cancellation fees may be issued at our discretion, depending on the circumstances surrounding the cancellation.

Ride Cancellation by Driver:

• If a driver cancels your ride after accepting your request, you will not be charged for the ride, and any pre-authorized payment will be voided.
• In cases where a driver cancels multiple times or without valid reasons, we may issue a refund or credit to your account as a gesture of goodwill.

Ride Disputes and Issues:

• If you encounter any issues during your ride, such as vehicle cleanliness, safety concerns, or route deviations, please report them to our customer support team within 24 hours of completing the ride.
• Refunds or credits are issued at our discretion and may vary depending on the severity and validity of the reported issue.

Payment Errors and Overcharges:

• In the event of payment errors or overcharges, please contact our customer support team immediately with relevant details, such as the ride details and transaction ID.
• We will review the transaction and, if necessary, issue a refund for any overcharged amount or incorrect charges.

Miscellaneous:

• Refunds for promotional or discounted rides will be processed based on the terms and conditions of the promotion.
• Refunds may take a certain amount of time to reflect in your account, depending on your payment method and financial institution.

Please note that our refund policy is subject to change without prior notice. We reserve the right to refuse refunds or credits in cases of fraudulent activity, abuse of our services, or violations of our terms of service. If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.

3. Our Support Policy

Welcome to Chalo Betho's Support Policy Page. Our commitment is to provide you with exceptional customer support around the clock. Read on to learn about our approach to assisting you with any inquiries or concerns you may have.

Customer Support:

• Our customer support team is available 24/7 to assist you with any queries or concerns.
• Contact us via phone, email, or in-app chat for prompt assistance.

Response Time:

• We strive to respond to all inquiries within 24 hours.
• Urgent issues are prioritized for immediate attention and resolution.

Issue Resolution:

• We are committed to resolving issues efficiently and effectively.
• Our support team will work diligently to address your concerns and provide satisfactory solutions.

Feedback:

• We value your feedback and use it to continuously improve our services.
• Feel free to share your suggestions or concerns with us, and we will take them into consideration.

Transparency:

• We believe in transparent communication and will keep you informed about the status of your inquiry or concern.
• Updates regarding issue resolution progress will be provided as necessary.

Customer Satisfaction:

• Your satisfaction is our top priority, and we will go above and beyond to ensure your needs are met.
• If you are not satisfied with our support, please let us know, and we will make every effort to rectify the situation.